We build with clarity, act with integrity, and always stay curious.

terms & conditions

Last Updated [04/06/2026]

Introduction

Welcome to Roseland Counselling. By using this website or engaging with my counselling services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use this website or my services.

Counselling Services

I provide professional counselling services using a person - centered aprroach, offering a safe, supportive and confidential environment.

  • Counselling sessions are available by appointment only.

  • Sessions typically last 60 minutes.

  • Counselling is not an emergency or crisis service. If you require urgent support, please contact your GP, NHS 111, Emergency Services 999, or an appropriate crisis support service.

Fees and Payment

  • The fee for a 60-minute Counselling session is £50.

  • Payment is must be made prior to each session unless otherwise agreed.

  • Payments must be made via bank transfer (BACS) , cash or cheque.

Cancellations and Missed Appointments

  • A minimum of 24 hours’ notice is required for cancellations.

  • Cancellations made with less than 24 hours’ notice may be charged at the full session fee.

  • If you arrive late, the session will still end at the agreed time and the full fee remains payable.

Confidentiality

All information shared during counselling sessions will be treated as confidential.

Confidentiality in rare circumstances may be breached where:

  • There is a serious risk of harm to yourself or another person.

  • Disclosure is required by law.

  • Professional or ethical obligations require appropriate action.

As part of professional practice, I undertake clinical supervision. Client information may be discussed anonymously with a supervisor to ensure safe and effective practice.

Website Use

The information provided on this website is for general information purposes only and should not be considered a substitute for professional, medical or psychiatric, legal or other advice.

Complaints

If you have concerns about my services, please contact me directly in the first instance.

If a complaint cannot be resolved informally, you may contact the British Association for Counselling and Psychotherapy (BACP).

Changes to These Terms

I reserve the right to amend these Terms & Conditions | Privacy Policy | Cookie Policy at any time. Any updates will be published on this page.

privacy policy

Last Updated [04/06/2026]

Introduction

Roseland Counselling is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information | Collect

I may collect and process the following information:

  • Name

  • Address

  • Telephone Number

  • Email Address

  • Information provided through contact forms

  • Counselling - related records and notes

  • Payment information required to process payments

How your Information is used

I use personal information to:

  • Respond to enquiries

  • Provide counselling services

  • Manage appointments and payments

  • Maintain professional records

  • Meet legal, professional and ethical obligations

Legal Basis for Processing

I process personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests relating to the provision of counselling services

  • Consent where required

    Data Storage and Security

Personal information is stored securely and access is restricted to authorised individuals only.

Reasonable and technical and organisational measures are used to protect personal data from loss, misuse or unauthorised access.

Data Sharing

Personal data will not be shared with third parties unless :

  • You have given consent

  • Disclosure is required by law

  • There is a serious concern regarding safety or welfare

  • Professional obligations require disclosure

Data Retention

Personal records will be retained only for as long as necessary to fulfil legal, professional and insurance requirements and will then be securely deleted or destroyed.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of data where applicable

  • Restrict or object to processing in certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO) .

    For further information, visit: www.ico.org.uk

Contact

If you have any questions about this Privacy Policy or your personal data, please contact me using the details provided on this website.

cookie policy

Last Updated [04/06/2026]

This website uses cookies to help it function properly and to improve the user experience.

Cookies are small text files stored on your device when you visit a website.

The cookies used on this website may include:

  • Essential cookies necessary for website functionality

  • Analytics cookies that help understand how visitors use the website and improve performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

By continuing to use this website, you consent to the use of cookies in accordance with this Cookie Policy.

Their attention to detail and commitment to quality truly stood out. We’ve already recommended them to others.

—Former Customer